TR19 Grease - Subscription Terms

Supplier: Smart Solutions Bristol Ltd (Company No. 16203244), trading as SMART Solutions. Version: 1.0, 6 September 2026.

By completing the payment set-up linked from our email or quotation, your firm accepts these terms.

1. What you are buying

TR19 Grease is software as a service. You get access to a hosted app and the storage behind it, for your firm's engineers to record duct-clean verification readings and produce TR19 post-clean verification reports and certificates.

There is no deliverable to accept, no source code, no install on your own servers, and nothing is assigned to you. A new firm starts with an empty app and enters its own clients, sites and systems.

Reports sent from the app are emailed on your behalf from noreply@smartsolutionsltd.com, with your firm's name as the sender; replies go straight to your office. Prefer your own email? Download the report and certificate and send them from your own inbox - the files carry only your firm's name.

2. Price

£90 per firm per month, no VAT is charged (Smart Solutions Bristol Ltd is not VAT registered). First month collected by Direct Debit, usually within a week of sign-up, no set-up charge, no minimum term.

14-day money-back guarantee - if SMART isn't right for you, tell us within 14 days of your first payment and we refund it in full.

We may change the price on one month's written notice. You may cancel before the change takes effect.

3. Payment

Payment is collected monthly by Direct Debit through GoCardless. An active Direct Debit mandate is a condition of the service starting, not just a way to pay.

The email address you use when setting up the mandate becomes your firm's first sign-in address.

4. Failed payment

If GoCardless reports a failed collection, a 14-day grace period starts. During grace your app stays readable and you can export your records, but nothing new syncs.

After 14 days the account is suspended: sync stops in both directions, any Xero connection is disconnected, and sign-ins expire within 30 days.

Whatever the status:

• your compliance records stay exportable throughout the retention period in clause 9
• certificates already issued are never altered
• your data is not deleted for non-payment inside that retention period

5. Your data

Each firm gets its own isolated data store and its own hosted site. There is no shared database. All data is held in the UK (London region) and does not leave the UK.

Our processing of personal data is set out in the Data Processing Agreement, which forms part of these terms.

6. The documents the software produces

You are responsible for the truth of what your engineers record. We provide the tool. We do not inspect ductwork, verify readings, or certify anything.

Certificates carry your firm's own name, registration and logo, as entered by you in Settings. Accreditation is chosen from a fixed list. You warrant that any accreditation you select is genuine and current for your firm.

Each certificate carries a reference from your firm's own counter, with no duplicates and no gaps.

7. What we do not provide

• No public verification page, portal or lookup for third parties to check a certificate. The certificate tells the reader to quote its reference to the issuing firm - that is your undertaking, not ours.
• No custom domain, DNS records or certificate management on your domain. Your firm's app is served from an address we control.
• No build phase, scoping, acceptance testing, defect-correction window or committed support hours.
• No migration service, data entry or training days.

8. Support

Support is by email only, to hello@smartsolutionsltd.com. We aim to respond within two business days. This is a target, not a service level. There is no uptime commitment, no service credits and no other remedy for delay or downtime.

9. Term, cancellation and retention

Monthly, no minimum term. Either side may end the subscription on one month's written notice.

After your subscription ends or is suspended, your records remain exportable for twelve months. At the end of that twelve months your firm's entire data store is deleted.

10. Liability

Nothing in these terms limits liability for death, personal injury caused by negligence, fraud, or anything else that cannot lawfully be limited.

Subject to that, our total liability to you in any twelve-month period is limited to the subscription fees you paid in that period. We are not liable for loss of profit, loss of business, or any indirect or consequential loss. We are not liable for the content or accuracy of any report or certificate your firm produces, or for any reliance placed on it by you or a third party.

11. Intellectual property

The software and everything in it remains ours. Your records and the documents you produce with it are yours.

12. General

These terms are governed by the law of England and Wales. We may update these terms on one month's notice by email; continuing to pay after that date is acceptance.